I’m trying to recover access to an old account. “Hi team, I’m waiting on help for ticket 12345. On the board, find the “Ticket Waiting Board/Highway to Help” thread, and paste the ticket number you have and a short description of what you’re trying to achieve, i.e. Copy this ticket number, and head over to the Help Neoboard. Once the e-mail has been sent, you’ll receive an autoreply from Neopets, with a ticket number. If your account was purged, there’s no way to retrieve it, unfortunately. Purging is extremely rare, and it only would’ve happened if your account was frozen for more than 18 months, prior to 2012. Purged: Alternatively, if you see a message that says “Sorry, nobody by this name exists in Neopia,” that means your account was purged.Frozen: If it comes up with a message saying, “This account has been disabled,” your account was frozen.Active: If you can view your user lookup, congratulations-your account is still active!.You can do this by typing in your old username in the site search engine on the left-hand sidebar. Once you’re logged into your new account, the first thing to do is to see if your old account is still active. If you don’t already have an active, working Neopets account, go ahead and make a new one and create a new pet. Before we go about gaining access to your old account, it’s best to have an active one so you can make the process easier.
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